Shipping

CANADIAN SHIPPING INFORMATION

First and foremost, we here at Stardust & Solstice will do everything we can to keep shipping prices reasonable - but please remember that we don’t control the postage rates, as much as we’d like to. We are also not responsible for damage during the shipping and handling process as we do our best to ensure your parcel is packaged with the utmost care and attention. Kindly note that if you select an untracked option for shipping, we are not responsible for any lost or stolen items. A tracked shipping option is always recommended.

Packages for stocked website items will be processed within 3-5 business days - this means week days, not including statutory holidays. Packages related to custom orders will be mailed out upon completion of your item. This will clearly be communicated to you via email, or your preferred method of contact. Please still allow 2-4 days for processing your custom order after completion. If your order contains both regularly stocked items, as well as a custom order, you will have the option to only pay one shipping charge having it all go together, or else you will be responsible to pay for additional shipping charges. Stardust & Solstice is also not responsible for additional shipping charges should your package be returned to us. Please ensure you’re entering your address information properly and accurately to avoid any issues.

We do our best to recycle materials we’ve received in our own shipments, so please consider doing the same when you receive your package from us. When we are not able to recycle packaging we’ve received, we do our best to utilize compostable or recyclable materials.

Depending on the value of your package, we may offer you different delivery options that include the appropriate amount of insurance for your order. You will be contacted separately for this in the event it’s necessary.

US SHIPPING INFORMATION

First and foremost, we here at Stardust & Solstice will do everything we can to keep shipping prices reasonable - but please remember that we don’t control the postage rates, as much as we’d like to. We are also not responsible for damage during the shipping and handling process as we do our best to ensure your parcel is packaged with the utmost care and attention. Duties will also be the responsibility of the person placing, and receiving the order - AKA, you.

LOCAL PICK UP INFORMATION

Should your item be for Local Pick Up, it will need to be picked up within one week (7 calendar days) from when you are told it's ready. This helps keep our workshop clean, and gets you enjoying your piece that much sooner! Items that are not picked up within 7 days are subject to a storage fee of $25 per additional week they are kept at our location, unless otherwise discussed with the studio owner. Items that are not picked up within 30 days are considered to be forfeited, and are considered available for attempted resale.

Returns & Exchanges

Returns are not accepted unless specifically approved by Stardust & Solstice. We do have a 15-day exchange policy, which means you have 15 days after receiving your item to request an exchange. Please note that exchanges are not available for custom orders unless the product is damaged upon arrival. Proof of damage will still be required in order to obtain your exchanged item.

To be eligible for an exchange, your item must be in the same condition that you received it: unworn or unused. You’ll also need proof of purchase so please have that available.

To start the exchange process you can contact us at stardustandsolstice@gmail.com with full photos of the damaged product, or explaining why you’re requesting an exchange.

DAMAGES & ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue, and make it right.

Again, refunds are only done on an approval basis in extreme circumstances so kindly make yourself familiar with the above exchange policy.

Unfortunately, we cannot accept exchanges on gift cards. Exchanges can be made on sale items; however, in some instances you will be required to pay the difference between your replacement piece and the sale piece you bought.

EXCHANGE PROCESSING

We will notify you once we’ve received and inspected your item, and let you know if the exchange is approved or not. Your exchange will not be fully processed until your original item is received, meaning that if you take a week to get it back to us, you’re already a week behind. Processing time on exchanges once we’ve received your item back are up to 5 business days, depending if an item needs to be made as a replacement.